Privacy and cookies

Who we are

Ashtown Medical Centre is a private medical practice in Ashtown, Dublin 15, and a trading name of Promedica Health Services Ltd.

Your care here is provided by independent practitioners who practise at the clinic. Your treating practitioner is responsible for your medical records and for the clinical decisions about how your health information is used in your care. The clinic looks after your booking and payment information, and securely stores and manages your records on your practitioner’s behalf. This notice explains how your information is handled across your care with us, and how this website treats your data.

What we collect

Identity and contact details - your name, date of birth, gender, phone, email, and PPS number, used to confirm your identity and to communicate with other health services where needed.
Health information - your medical history, the reasons for your visits, examinations, diagnoses, treatments, medications, test results, and correspondence about your care.
Payment information - records of the payments you make for your care.

We collect most of this from you directly, and sometimes from others involved in your care - for example a doctor who refers you, or a laboratory that returns your test results.

We also see aggregate traffic stats for the website itself - for example, “500 people visited the orthopaedics page this month.” These are anonymous; they don’t identify you.

Why we use it

To provide and arrange your healthcare - the main reason we hold your health information.
To schedule your appointments and run the practice.
To take payment and keep the financial records the law requires.
To meet our legal and regulatory obligations.

Anything that is genuinely optional, such as certain website cookies, is based on your consent, which you can withdraw at any time.

Other practitioners at the clinic, where they’re involved in your care, so your care stays consistent and continuous.
Other health services involved in your care, such as a hospital, specialist, or laboratory.
Service providers who help us run the clinic and this website (listed below), who act under our instructions and a duty of confidentiality.
Authorities or regulators, where the law requires or allows it.

We don’t sell your data. We don’t share it for marketing. We don’t use it for advertising.

Service providers (sub-processors)

A small handful of services help us run the practice and the website:

iGabinet - runs the online booking flow when you click “Book online”.
OpenStreetMap Foundation - hosts the map embed on our contact page.
Cloudflare - hosts the website and provides edge SSL and basic security.
Google - hosts our @ashtownclinic.ie email on Google Workspace. Anything you put in an email to us is processed on Google’s servers.

That’s it. We don’t use third-party email marketing, CRM, ad networks, or analytics that profile individuals.

Cookies

We’ve tried to keep cookies on this site simple. Here’s the full picture:

The site sets no tracking cookies. Nothing follows you across other websites or builds a profile of you.

One functional cookie remembers your language. If you switch language using the toggle at the top of the page, we save that choice in a small first-party cookie (loc) so we can show you the right language next time. It holds nothing but your language preference - no name, no tracking, nothing shared with anyone - and you can clear it any time in your browser.

The map on our contact page is an embedded OpenStreetMap. It loads with the page so you can see where we are without an extra click. OpenStreetMap is run by a non-profit and doesn’t set tracking cookies, but loading the embed does send standard request data (your IP address, browser version, referring page) to the OpenStreetMap Foundation and its tile servers. Their privacy policy lives at wiki.osmfoundation.org/wiki/Privacy_Policy.

Booking online happens on iGabinet’s own site. “Book online” is a plain link - we don’t embed iGabinet on our pages, so it receives nothing about you until you follow that link. Once you’re on iGabinet, their privacy policy and cookies apply.

Analytics are privacy-friendly and cookie-free. We use Cloudflare Web Analytics, which gives us aggregate page-view counts without identifying individual visitors and without setting tracking cookies. We also count a few interactions in aggregate - for example, how many people tap “Book online” - using our own first-party measurement that sets no cookies and doesn’t identify you.

Managing cookies. You can clear or block cookies in your browser at any time. Doing so may affect the OpenStreetMap embed or any iGabinet session you’ve already opened; the rest of the site will work normally.

How long we keep it

We keep your medical records for the periods set by Irish standards and Medical Council guidelines, and your financial records for the period required by tax law. Booking and contact information is kept while it’s useful for your care. When information is no longer needed, it’s securely destroyed.

Your rights

Under GDPR you can ask us to:

show you the personal data we hold about you,
correct anything that’s inaccurate,
delete data we no longer need to keep,
restrict or object to certain processing,
export your data in a portable format.

Where a patient is a child or is unable to act for themselves, these rights are exercised by a parent, guardian, or authorised representative, and information is handled in the patient’s best interests.

To make a request, contact the clinic - in person, by phone, or by email at info@ashtownclinic.ie. We’ll respond within one month, normally without charge. If you’re not happy with our response, you can complain to the Data Protection Commission:

dataprotection.ie
21 Fitzwilliam Square South, Dublin 2, D02 RD28
+353 1 765 0100

Get in touch

Questions about this page, or about how we handle your data, are always welcome - our contact details are in the footer.